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Pictures of Hilton Istanbul Maslak - Istanbul Photos

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From Review : Not as per the expectation of Hilton Istanbul Maslak
226
Not as per the expectation
It not possible!! It’s 12:25 am Someone from the reception calling telling me that the driver came back to collect his money 110 lira + 40 lira because he came back !!  Now they immediately sent someone to my room to collect it.. he deserve his money yet I paid for something I didn’t receive! And I paid extra money because they don’t send anyone in the first time to collect it
Istanbul
Not as per the expectation
Not as per the expectation
Happy Days...🧿
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raees wrote a review Apr 2019
Dubai, United Arab Emirates120 contributions14 helpful votes
+2
My review is attached as a picture below as I did the same for booking.com. A good location and a beautiful hotel. But didn't have a share of issues like spa staff not so good, the English speaking staff are very few and most of them don't understand English too..
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Date of stay: April 2019
Response from MehmetK4747, Ön Büro Müdürü at Hilton Istanbul Maslak
Responded 20 Jun 2019
Dear Guest, We have received the survey you completed following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future. Kind regards, Mehmet KOCABAŞ Front Office Manager
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