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In comparison to other hotels in this chain it is very poor. Rooms are tired not cleaned very well and the lack of maintenance is noticeable throughout. The only good thing was the bed was comfortable even with a duvet that was for a smaller sized bed. The club lounge was hit…
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Date of stay: January 2018
Response from RIAD S, Manager at VERT Jerusalem
Responded 4 Jan 2018
Dear Guest , Thank you for taking the time to write your own review regarding your recent stay at Crowne Plaza Jerusalem hotel. We are truly sorry that your stay did not meet your expectations. Learning from negative reviews is at the core of our constant pursuit to improve and to excel and I can assure you that your feedback will receive the full attention of all the relevant managers. We hope that we will have the opportunity to host you in the future and to be able to improve or even change your opinion about our hotel. Best Regards Riad a Sbitan