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I can honestly say stay and experience was way way below our expectations, a total embarrassment for the Kempinski brand, Inconveniences started at the check in, we arrived to hotel around 6:30 PM with our baby girl, but we were being waited more than 15 minutes, there were…
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Date of stay: April 2018
Response from KempinskiDoha, General Manager at Marsa Malaz Kempinski, The Pearl - Doha
Responded 16 Apr 2018
Dear Neonch, Please accept my sincerest apologies for your stay with us and note that your concerns were discussed with the respective people. We always value our guests feedback, in order for us to continue improving. I hope to welcome you back in the near future. With kind regards, Wissam Suleiman General Manager
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