Dear Trahoney, Thank you for choosing Jumeirah at Saadiyat Island Resort for the recent stay. We appreciate your confidence in us, also thank you for mentioning many positive elements about the resort. Your gracious comment about our colleagues is highly appreciated. We have also taken note of your comments related to service shortfall at White and apologize for the delay. We look forward to welcoming you and your family back soon for another exciting stay, hope that day is not too far away. Best regards, Linda Griffin, General Manager.