Dear Dr. Hazem, Thank you for taking the time to share your valuable review. All your comments have been noted and immediate action will be taken to rectify the shortfalls. We believe that we can only improve and ameliorate our services through guest feedback. I understand that you have not checked out yet, if there is anything we can do to make your stay more comfortable, please do not hesitate to contact me on the below mail. I hope that will not deter you from continuing using our facilities in the future. Thank you again and hope we have the opportunity of welcoming you back again very soon. Kindest regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com