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From Review : Good stopover hotel of Novotel Citygate Hong Kong
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Other Recent Reviews
7 Day Quarantine
May 2022
+2
Stayed here as a stopover after a 15 hour flight. We had some issues with Reservations when trying to confirm some details, with a lot of emailing back and forth, but it was eventually resolved. It just wasn’t a good first impression. It was easy to find the free shuttle bus…
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Date of stay: June 2019
Response from NovotelCitygate, Manager at Novotel Citygate Hong Kong
Responded 21 Jun 2019
Dear Lily2812 Thank you very much for your recent stay in Novotel Citygate Hong Kong! We also would like to thank you for giving us your detailed feedback regarding our Hotel We have noted that you had some initial difficulties making your reservation and we always try to ensure that there are no misunderstandings while making bookings. Thank you also for highlighting our friendly staff and the variety of our breakfast buffet. Thank you also for bringing up your concerns regarding the room and we have informed the related department to follow up the issues. Thank you once again for staying with us and we do hope to welcome you back soon. Kind regards Greg Hoehn Hotel Manager
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