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Window View - Picture of Grand Hyatt Jakarta

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From Review : Very bad maintenance of Grand Hyatt Jakarta
Very bad maintenance
HI View
                  Bathroom with non-functioning bath and terrible water quality
Grand Hyatt Jakarta
Acara Ulta
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Sharon T wrote a review Oct 2016
Bangkok, Thailand49 contributions19 helpful votes
+2
Good location but very old hotel. The corridor and room was very damp, you could smell a damp old , musty smells once you have stepped out the lift. Bathroom is the worst with the pungent smell and mould building up in every corner and grout lines. Carpet stains are everywhere
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Date of stay: October 2016
Response from Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta
Responded 4 Nov 2016
Dear Reviewer, Thank you very much for sharing your feedback regarding you recent stay. I was most concerned to learn of your comments regarding the other aspects of your stay particularly with the cleanliness of our guestroom and bathroom. Please accept our sincere apologies for any inconvenience encountered. This is certainly not the type of Grand Hyatt experience we are trying to create. Nevertheless, it is only through concerned guests such as yourself who provide us with constructive feedback which we are able to follow up on and make the necessary improvements in our hotel operation. I will personally discuss this in detail with our Front Office Manager and our Housekeeping Manager. Please be assured that every effort will be made to ensure that those areas you have highlighted will be improved in the future and necessary action will be taken with the concerned staff. I do hope we have the chance to welcome you back the next time you are in Jakarta, and trust we can regain your confidence with the hotel and our services. I look forward to having the pleasure to meet you in person. Warm regards, The Grand Hyatt Jakarta Management Team
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