Dear Mrs. Juita S, Thank you very much for sharing your experience at our Hotel on TripAdvisor. We are sorry that you have unpleasant experience in regards of your left behind shirt and laundry service. Therefore, we kindly need your help to give us further information. We will contact you personally to your email. Once again, thank you for the comments and we hope your next visit will be better than your previous stay. We look forward to welcoming you back soon at Mercure Jakarta Cikini. Best regards, Lisa P. Sanjoyo General Manager