Dear Penny W, Thank you for leaving a good review on us to TripAdvisor. I am happy to learn that you enjoyed your overall stay with us and liked the comfort of our renowned "MyBed" and signature touches from our signature designer- Karl Lagerfeld. We consider our ambassador to be one of our biggest assets as they always strive to provide an excellent service to our guests, and I am glad to learn that you found all our ambassadors outstanding throughout your stay with us. I look forward in welcoming you back for another SO Magnifique stay with us. So Kind Regards, Piotr Kupiec General Manager