Dear Dalila_D, Thank you for taking the time to share your experience on Tripadvisor. We are sorry to hear that you did not have a pleasant experience during your stay as we would have endeavored to make your stay more comfortable. We have taken note of all your feedback on the carpet and room condition, and have since highlighted them to our Housekeeping team to take the corrective actions require. Nonetheless, we are glad to know that you are satisfied with our central location which is easily accessible from the airport and walk-able distance to all the major shopping malls in Orchard Road. Thank you once again for your review, and it is with feedback like yours that we could continuously improve to meet the needs of our guests.