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Window View - Picture of JW Marriott Hotel Singapore South Beach

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From Review : Room cleanliness not up to par of JW Marriott Hotel Singapore South Beach
Room cleanliness not up to par
Worst Customer Service Ever with JW Marriott Singapore !
Premier Room with Marina Bay View
BAD Service
Housekeeping quality needs to be enhanced
Akira Back Restaurant
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Judy D wrote a review Dec 2018
Calgary, Canada18 contributions17 helpful votes
I'll start with the positives of this hotel. The property is beautiful and the grounds are really nice. The elevator is decorated in carpeted sea animals that change colours, which was pretty trippy but I loved it. The front desk staff were really welcoming and friendly and
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Date of stay: December 2018
Response from JWMarriottSG, Hotel Manager at JW Marriott Hotel Singapore South Beach
Responded 19 Dec 2018
Dear Judy D, Thank you for staying with us at JW Marriott Singapore South Beach and for sharing your feedback and observations on the service and comfort of your recent visit. I truly appreciate you for mentioning our unique design, the level of service from our team members and our convenient location just minutes away from so many amenities around the neighbourhood. Cleanliness is a key priority for our hotel and I am very disappointed to learn that we fell short of your expectations and our own service standards. I am very grateful you are sharing this feedback with us and please rest assured that your comments have been shared with our Director of Services in an effort to improve our service and on the direction where our training needs to be focused on. I sincerely hope that you will continue to consider us the next time your travels bring you back to Singapore. Best regards, Oliver Sturmayr Hotel Manager
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