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Interior - Picture of Crowne Plaza Santiago, an IHG Hotel

Photo: Interior

From Review : This hotel needs some renovation of Crowne Plaza Santiago, an IHG Hotel
This hotel needs some renovation
Apartamento
Vista desde la habitación
Dining room.
o/d pool
Large doublebed
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GTravels wrote a review Mar 2019
Kuala Lumpur, Malaysia48 contributions27 helpful votes
The location is great and the staff is quite friendly, they took care of my luggage when I went to Atacama. However the hotel is very old and it's not very clean either (look at the photo of the door and the walls). Breakfast was just okay, I'd love to see more options as it was
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Date of stay: February 2019
Response from FGarcia-GM, General Manager at Crowne Plaza Santiago, an IHG Hotel
Responded 15 Mar 2019
Dear gtravels1717; Thanks for your honest feedback which we really appreciate. We value so much for highlighting all the positive points about our staff, which we are very proud of. Your comments about the breakfast service have been well noted and I can assure you that we have been looking at the points you raised very closely. It is the only way for us to really follow up on our guests experiences and I sincerely thank you for bringing it to our attention. Thank you for your time and I hope you come back very soon to prove you a better service. Sincerely.,
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