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Interior - Picture of Sheraton Jumeirah Beach Resort, Dubai

Photo: Interior

From Review : A very tired hotel of Sheraton Jumeirah Beach Resort
A very tired hotel
Несчастные .
Room
A very tired hotel
Below expectation
Несчастные .
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US$156
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Sheraton.com
US$151
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US$156
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Hotels.comUS$156
travelup.comUS$191
PricelineUS$156
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Other Recent Reviews

Azat B wrote a review May 2019
913 contributions89 helpful votes
+4
Many years ago when it was one of two or three hotels in Dubai Marina and brand new, it must have been a landmark and one of the best resort hotels. But years past, the District grew, other hotels were built around it, but the old small Sheraton is still here unchanged. There
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Date of stay: April 2019
Response from Mohamed E, General Manager at Sheraton Jumeirah Beach Resort
Responded 4 May 2019
Dear valued guest, Thank you for taking your valuable time to post your review on TripAdvisor and to share you honest impression regarding your recent stay experience. We appreciate you recognize our location as a definite advantage. Indeed, we are located in the heart of JBR area that brings our guest just a few steps away our private beach. We are sorry to read that you were not fully satisfied with your overall stay with us at Sheraton Jumeirah Beach Resort, in particular on the room condition, cleanliness and service delivery. This is not typical of the service standards we aim to deliver on a daily basis and we would like to apologize on behalf of the entire team for not fully exceeding your expectations due to multiple issues you experienced. Your feedback is extremely valuable and we truly appreciate you sharing your thought with us. Rest assured, that we will address your concerns and comment with proper department heads to continue our efforts to deliver flawless service and assistance to our valued guests, such as yourself. We hope that you will give us another opportunity to welcome you back in the not-too-distant future, if you choose to stay with Sheraton Jumeirah Beach Resort. Sincerely, Mohamed El Aghoury General Manager
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