Dear ShireenKMB, It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to know that you enjoyed your overall experience, especially our friendly staff, however we would like to apologize that we could not meet your expectations and appreciate that you shared your feedback with us, as it offers valuable insights for improvement. Once again, thank you for your feedback and we are already looking forward to welcoming again in the future. Sincerely, Mark Sawkins General Manager Fairmont The Palm