Dear Guest, Thank you for choosing Raffles Dubai and for posting on Trip Advisor. We truly apologize for the inconvenience you faced with regards to the miscommunication, and also the omelet. Rest assured that your comments are very important to us and we will work towards improving our products and services. That being said, I am glad that you were comfortable in your room and enjoyed the pool area. Please feel free to contact me directly at generalmanager.dubai@raffles.com if you have any further suggestions of improvement that could have perhaps helped you score us better. We look forward to welcome you again soon. Regards, Ayman Gharib General Manager