Dear Xinxin-LL, Thank you for your kind review of the Palace Downtown. I'm glad to hear that you felt at home while staying with us. Indeed, our guests' comfort is one of our top priorities.I am especially glad that our team, especially Gladys and Tinah, were able to provide you with the remarkable hospitality and service during your stay. Once again, thank you for sharing your valuable thoughts on TripAdvisor. We hope to see you again should you find yourself traveling back to Dubai in the near future. With my best personal regards, David Simon General Manager