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Dubai: Pictures
From Review : Mixed bag - 1st visit of Sheraton Grand Hotel Dubai
+5
We arrived late at night & were checked into a room with stained carpet. We asked for another room & checked if we were able to be upgraded as Platinum members. We were then given a suite which was beautiful, especially since we were staying for 15 nights. The room was superb…
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Date of stay: April 2018
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel Dubai
Responded 17 Apr 2018
Dear McAnnie1, Thank you very much for your feedback. We are very concerned and disappointed to hear that you experienced this at our hotel. Please be rest assured that the points you have raised have been discussed in detail with the management team and we are committed to ensuring we rectify all issues for future guests. Please accept our sincerest apologies and do feel free to contact me directly at info.granddubai@sheraton.com so that we can find out more about this one off experience. It is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, General Manager Sheraton Grand Hotel, Dubai
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