Window View - Picture of Hilton Garden Inn Dubai Al Mina, Dubai
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From Review : There are better places of Hilton Garden Inn Dubai Al Mina
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US$64
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Hotels.comUS$64
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I have booked this hotel on booking.com and didn't know that they don't award any points if hotel is booked thru third parties. So, it was kinda frustrating, so, will be booking directly next time. The hotel is decent but the location is not the best. The hotel was noisy in the…
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Date of stay: March 2017
Response from Hgi A, General Manager at Hilton Garden Inn Dubai Al Mina
Responded 4 Apr 2017
Dear Vladislav L, Thank you for your time in posting a review of your recent stay at the Hilton Garden Inn Dubai al Mina. It is with regret that we acknowledge your feedback regarding your experience and sadly, as much as we would like it to be, we were not able to make your stay a positively memorable one. Please note that as per the HHonors terms and conditions, a member is not entitled to earn stay points if room reservation was made through an online booking site aside from the Hilton official booking site, hence, any stay that was booked via booking.com did not earn you points. We sincerely apologized for the disturbance you might have experienced because of the external noise, which regrettably was beyond our control. We truly appreciate your feedback and we hope that none of the misgivings you have mentioned will hinder you completely from coming back and that you will consider staying with us again in the near future. Please feel free to contact me should you need my personal assistance with you next booking. Sincerely yours, Tamer Tantawi Cluster General Manager T: +971 4 3140502 | Email: Tamer.Tantawi@hilton.com
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