Dear Gregory N, Warmest greetings from The St. Regis Shenzhen. Thank you very much for staying with us, and for your very nice review on TripAdvisor. I am most delighted to hear that you had incredible stay with us, and especially impressed by the excellent services provided by our team, who are always uncompromising on presenting the bespoke service. I will personally communicate your compliments to the team and thank them for their commitment to exquisite and for always staying focused on creating singular experience. Your kind comments on the furniture caught my attention as well. I would like to thank you for your valuable input, and please rest assured we shall study the case and make necessary improvements to continuously provide the finest bespoke services and facilities for St. Regis connoisseur. Looking very much forward to welcoming you back, to your best address in Shenzhen. Live Exquisite.