Hello TimothyD922, What an amazing review! I am so thrilled to hear you enjoyed your W experience, with our design, facilities, food, and service. Thank you so much for sharing your experience and highlighting every details of your stay. It is an inspiration for all of my team to see that Grace and Vlad have taken care of you so well. Indeed, we work hard to deliver our signature Whatever/Whenever service each day as a team, so it’s great to hear that you found our service to be impressive. I will most certainly be relaying your kind compliments to my team - they will be excited to know that their efforts in delivering exceptional service have been recognized. We look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager