Dear Annie T, Thank you very much that you have taken some of your precious time to post this charming reviews on Trip Advisor appreciated work of our Hotel Staff and Animation Team. The SUNRISE Royal Makadi Team is looking forward to welcoming you again and hopes to meet your expectation. We would like to apologize, if in your case you were disappointed with your room and your valued comments have forwarded to department heads. We are always appreciating constructive criticism as we see a chance in it to improve our services in order to meet and exceed the expectations of our precious guests. Please do not hesitate to contact us for any request It is really a pleasure to read it and we are very proud to receive your respected compliments. Thank you very much that you s. We are happy to assist you! Sunny regards, Hotel Management