Dear guest, Thank you for taking the time to share your valuable feedback with us. We are pleased to hear that you had a pleasant stay in our hotel. I’d like to thank you for bringing some issues to our attention to allow us to further improve our customer experience We will investigate the matter thoroughly and take any action required. We definitely want you to visit us again soon. Thank you for choosing the Grand Hotel as your vacation destination. Yours sincerely, Grand Hotel Guest Relation Manager
