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Window View - Picture of Taj Hotel & Convention Centre, Agra

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From Review : Terrible experience of Taj Hotel & Convention Centre, Agra
Terrible experience
Run-down rooms... but nice staff and pool
One night only
Dirty, very dirty
Broken light
Radisson Blu Agra Taj East Gate
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Maisaa M wrote a review Mar 2016
Emirate of Dubai, United Arab Emirates57 contributions3 helpful votes
I m staying now here , hotel cannot be rated as 5 stars hotel , our room is rated 3 stars hotel max, cleanliness is average , i m staying in room 406 and currently the room window is shaking from the loud music at a wedding next to the hotel , unbelievable, I can't even close my
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Date of stay: March 2016
Response from TRajat, General Manager at Taj Hotel & Convention Centre, Agra
Responded 5 Mar 2016
Dear Valued Guest, Greetings! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We deeply regret the inconvenience caused to you during your stay, I would like to appraise you that the noise was travelling from an adjacent lawn to the hotel which is not in control of the hotel. We did try and arrange an alternate room which you did not find suitable. I sincerely apologize for the inconvenience, though there are times my team becomes helpless in finding a solution for the problem created by external sources. Your feedback has been shared with the concerned external agency and we shall definitely look into finding a resolution soon. We thank you once again for your stay and sincerely hope you give us another opportunity to wow you with our Carlson hospitality. Regards, Rajat Tuli
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