Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback through our Trip Advisor Website. We note with regret the negative experience you have had . Please accept our apology. Request you to please treat this as an exception to our usual high standards. We are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at Jaypee Palace Hotel and Convention Centre Agra soon. Warm Regards, Hari Sukumar Vice President- Operations Jaypee Palace Hotel & Convention Centre