Soleil
1842 reviews
#6 of 224 restaurants in Nusa Dua
+7
This was my second trip to the Soleil. This time we took advantage of the 4 for 2 buffet. Made reservations in advance and arrived there to take of the buffet which was unlimited appetizers and desserts plus 2 mains per person. We sat down and served our food, half hour later…
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Response from FB_Mulia, Manager at Soleil
Responded 23 Apr 2019
Dear 'vythilis', We sincerely thank you for providing us feedback regarding your dinner experience at Soleil. It allows us to become better in what we are doing and gives us more insights of what our guests are expecting. We have taken note of the delay in clearing up soiled plates from your table as well of the delay in the food. For our improvement we have addressed your comments to Soleil’s Culinary team with regards to the buffet refill and production speed. It was an uncommon instance and please rest assured that our team strive to provide the best quality and service possible. To avoid any discrepancies, either short- or over-payments, as part of our standards we require our employees to count cash payments carefully with the guests. It will never be our intention to doubt our guests and if it made you feel this way, we sincerely regret this. We hope you will be able to give us another chance on your next visit to the island and we are looking forward to welcoming you back at Soleil of at one of our signature restaurants in the resort. Sincerely The Management The Mulia, Mulia Resort & Villas - Nusa Dua, Bali
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