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Balcony - Picture of Novotel Bali Nusa Dua Hotel & Residences

Photo: Balcony

From Review : Disappointed Visit of Novotel Bali Nusa Dua Hotel & Residences
Disappointed Visit
Bali Driver Gede was our driver and guide for our Ubud day trip in Bali. He is friendly, professional and speaks good english.
Great hotel
Great hotel
Great hotel
Great hotel
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Debbie Devizio wrote a review Dec 2019
3 contributions
I could not wait to return home, earlier if possible it was that bad.  This included as only a few out of the resorts control. BAD POINTS  1)  Constant flies at breakfast that made it mpossible to enjoy plus birds flying in and pecking at salads and yoghurt that was so
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Date of stay: December 2019
Response from novotelbalinusadua, Operations Manager at Novotel Bali Nusa Dua Hotel & Residences
Responded 29 Dec 2019
Dear debbier659, We thank you for sharing your review with us. We would like to apologize for not meeting your expectations at any point of your stay. We deeply regret to learn that we have failed in deliver great service focus. We noted your remarks and carefully reviewed certain minor point you mentioned. I appreciate your observations as your feedback are very important to continuously improve the quality of our service. Please assured that your feedback has been well documented and will be certainly looked into. We sincerely hope that we will have the pleasure to welcome you again at Novotel Bali Nusa Dua. Please make sure to contact us prior to arrival at guest.experience@novotelnusaduabali.com for your future stay so we could handle the arrangements and ensure we completely live up to your expectations on your next stay. Sincerely, Lea PETIT Operations Manager
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