Dear RKHOOKER, Thank you for sharing your experience stay and thank you very much for choosing to stay with us for your first traveling to Ubud. However, I would like to extend my sincere apologies regarding safe deposit box, suitcase stand, and free shuttle to Ubud centre. But this review is good for us to make even better changes to guests. We will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests. Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service. Best Regards, Raden Bagus S N