Beautiful hotel! - Picture of Grand Mercure Bandung Setiabudi
Photo: Beautiful hotel!
From Review : Fantastic hotel of Grand Mercure Bandung Setiabudi
+2
I would like to thanks Ms Widi for her assistance to help me out in my booking. It is my first time booking directly to a hotel and i did not realised that email was send from the hotel requesting card details confirmation.Due to this my hotel booking was release. Initially I…
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Date of stay: April 2018
Response from Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi
Responded 13 Apr 2018
Dear Ms. Shidah S, Thank you for this positive review on this site. Our Angels, Ms. Widi will be most delighted to read your amazing feedback as she love to assist and offer an experience to blow your mind away. Room upgrade with special mini cake for your two young kids, warm and sparkling swimming pool, wide variation of breakfast. Needless to add anything! Still, disappointed to read about the spa service, please accept my sincerest apology. Your constructive comments were shared with the team. Thank you for understanding that such issues do not reflect our usual high standards of hospitality at Grand Mercure Bandung Setiabudi. I believe that we shall have a chance of welcoming you again soon. Yours sincerely, Engkun Kurnia General Manager
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