Dear Mrs. Susan T, Warmest Greetings from Red Planet Hotel Solo. Thank you for sharing your experience with us. I am very sorry to hear that your stay with us did not meet the level of expectation that we strive to achieve for each one of our guests. We take the feedback of our guests seriously and we value each point made to ensure that we maintain the level of extraordinary service that is expected from Red Planet Hotel Solo. For amenities we provide in reception and you can buy only Rp. 17.000,-/package. And for your information that we provide new linen and new towel for your next stay. Looking at your impressive review records, we sincerely hope that we can reciprocate with great value and a good sleep night next time you stay with us to make it a 5-star rating. Best regards, Restu Kristianti Hotel Manager – Red Planet Hotel Solo restu@redplanetindonesia.com