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Balcony - Picture of HARRIS Resort Barelang Batam

Photo: Balcony

From Review : Nice resort but So-so service of HARRIS Resort Barelang Batam
Nice resort but So-so service
Nursing room at lobby
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Other Recent Reviews

Enjoyable stay
August 2022
Helpful staff
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oeyydnew wrote a review Oct 2019
Singapore, Singapore67 contributions53 helpful votes
Nice room and environment. However service was quite a disappointment. It may be my high expectation of Harris service standard hence the disappointment. We had a very unpleasant incident when we arrived. My friend was expressing milk in the so-called nursing room next to the
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Date of stay: October 2019
Response from Hugues H, General Manager at HARRIS Resort Barelang Batam
Responded 31 Oct 2019
Dear Oeyydnew, Warmest greetings from Harris Barelang, First and foremost please accept my sincere apologies for the unpleasant experience you endure while your friends was expressing milk in the nursing room. I genuinely believe that at no point the behavior of this staff member were wrongly motivated but can surely understand that it was not appropriate. This room is purely never or close to never use and i can imagine that he was surprise to see someone inside. Please be certain that we will be addressing all points you raised to the team to underline the issues and take appropriate action. If you believe that some more information should be shared directly with me, i will be clearly at your disposal. My email is gm-harris-batambarelang@tauzia.com Dear Oeyydnew, I do hope that we will have an opportunity to extend a warmer and better hospitality in the future. Yours, Hugues Hervier de Courtisigny General Manager
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