Dear Eliana_Maria, Thank you for taking the time to tell us about your experience at the ibis Styles Makassar Sam Ratulangi. We are very happy that you give a very positive feedback related our room as well as the location, However we do appologize for the incovinience regarding cleanliness of bed sheets and pillowcases. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +6287883287777 if you wish to discuss this matter in further details. Regards; Joice Bakker Operation Mnager