Dear Ms. Vini_D, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel really concerned about your experience during your stay at our hotel. We strive to provide a superior service experience for every valued customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and immediate steps have been taken to address the problem and prevent future occurrence. On behalf of the Grand Inna Muara Management and Staff, once again we thank you very much and we look forward to the pleasure of welcoming you back again soon. Your affectionately, Maria Sinaga General Manager