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Pool - Picture of Veranda Resort & Villas Hua Hin Cha Am, Cha-am

Photo: Pool

From Review : Good service, great room but bad in f&b of Veranda Resort & Villas Hua Hin Cha Am
Good service, great room but bad in f&b
View from Suite Room Ground Floor
schönes Hotel absolut empfehlenswert
กว้างขวาง วิวระดับ 10 เงียบสงบ
Great room, service
the building
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Other Recent Reviews

YuuAKAJill wrote a review Mar 2017
Bangkok, Thailand100 contributions13 helpful votes
+2
We stayed at the best room they've got. Beachfront pool villa. It's for our mini honeymoon. The room is really great! Apart from there's no drainage for the whirlpool inside the room. We left it for a while and it was flooded in the room!!! Well... gotta keep that in mind.
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Date of stay: February 2017
Response from Jamnong B, Resort Manager at Veranda Resort & Villas Hua Hin Cha Am
Responded 16 Mar 2017
Dear YuuAKAJill Thank you for staying with us at the Veranda Resort Hua Hin. We appreciate you taking the time to complete for your review. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive hotel. We are very concerned that your experience was not up to expectations regarding drainage, food and beverage. Your candid and frank comments are of immense value in providing a focus for improvement of the Veranda Resort Hua Hin product. Please accept my sincere apologies, and be assured that I have taken all the necessary steps to ensure our service returns to an excellent standard immediately. Please rest assured that we will review this comment to ensure corrective action is taken. We hope that your unpleasant experience will not mar your overall impression of the resort and if your travel plans bring you back to Hua Hin you will again choose our hotel for your holiday destination. Best Regards, Jamnong Bootsong Resort Manager
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