Dear Siobhan Y, Thank you so much for sharing with details your thoughts about your experience with us. I am sure that it will convince more customers to come visiting us so one more thanks to you for the great advertising. Knowing that you came during Valentine's period, the hotel was running in very high occupancy and we can see that despite this challenging factor, the team seems to have performed well. Rest assured that I will share your feedback to them. In particular our Chef O and his culinary team for the wonderful Valentines Diner. Siobhan Y, we look forward to welcome you back and feel free to contact our Guest Relation Team at h8099-fo2@accor.com to receive more information about our Returning Guest Promotion. "It's a lot better at Novotel" Nicolas Girard General Manager