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Entrance - Picture of Palm Garden Resort Hoi An

Photo: Entrance

From Review : Fantastic stay but a few little problems of Palm Garden Resort Hoi An
Fantastic stay but a few little problems
Outside reception
Very welcoming but some points losr
Beach in front of hotel
more grounds
Wieder schöner Aufenthalt - leider kein Strand
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galbijimbob wrote a review Feb 2016
Mokpo, South Korea40 contributions5 helpful votes
First of all, we really enjoyed our 6 night stay here. The pool area was was excellent, and sun loungers were avaialable every time we spent time there. The pool had 2 spacious kids areas where the water depth was 0.8 metres, which was great for our 5 year old who could play
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Date of stay: February 2016
Response from VAN DUNG L, room division manager at Palm Garden Resort Hoi An
Responded 17 Feb 2016
Dear galbijimbob, We were so happy to hear that you had great stay and enjoyed most of the service and food we offered and the landscape, the pool and the beach location of the hotel highly met your high standard expectation. However I am so regret to read that some minor issues happened and please trust that these shorfalls were not up to the standard we expect nor you did with regard to the unexpected defect of the facilites. It was so great to know that our team had quickly fixed this as I currently raised the problem and ensured they will not re-occur at any time in future. My team and I thank you for choosing us and telling us what were not done well so that we improve. We hope that we got another opportunity to welcome you and your family back at the resort and we will show you how better we are at the time. With Kind Regards, Van Dung Le Room Division Manager
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