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Pool - Picture of Hoi An Trails Resort & Spa

Photo: Pool

From Review : Seen better days of Hoi An Trails Resort & Spa
Seen better days
Wonderful hotel. Comfortable rooms. Our room had a small seating area and a balcony overlooking
Wonderful resort with great rooms. Ours had a small seating area, and a balcony that overlooked
Peaceful resort
Nice place but poor service
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lakshim829 wrote a review Mar 2019
12 contributions
After our fourth time staying here I’m sorry to say this place has seen better days and is no longer somewhere to recommend. The staff, as with many places in Hoi An, are very nice. But much of the hotel is in need of renovation - and indeed renovations appear to be underway in
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Date of stay: March 2019
Response from HOIANTRAILS, Giám đốc bán hàng at Hoi An Trails Resort & Spa
Responded 11 Mar 2019
Dear Companion380498 Thank you for your valuable comment and we are concerned that we failed to meet your expectation this time after your four times staying in our resort. We have noted your comments regarding the condition of your room as well as the noise from the road while you were here and as such we have raised this issue with our management for improving the quality of services for the future We hope we will have another chance to welcome you back to our resort for the fifth times and many times in the near future Best regards Hoi An Trails Resort & Spa
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