Dear siuhang, Thank you for taking time to complete a review after your recent stay with us. We greatly appreciate your feedback on our service and facilities. The strategic location of the hotel is certainly a great plus with close proximity to the causeway, major shopping malls and a number of historical sites. I am very sorry that there was an issue with your room due to an unforeseen noise from the drain and lift, as well as the temperature of air conditioner that may have caused unnecessary concern and disturbance. We would also encourage you to highlight such problem incidences by calling CARELINE button from the room who can either provide guidance or send someone to your room to assist. Thank you once again for your feedback, we look forward to welcoming you back again soon! Kind regards Simon McGrath General Manager
