Dear Guest, Greetings from Ambre Resort & Spa. I would first and foremost like to thank you for your comments received on Trip Advisor and apologize for the different points raised where our services have not been up to your expectations. I regret to take note that some details kept you from enjoying your stay at Ambre Resort. Please rest assured these outlined points have been already discussed with all concerned members for preventive and corrective measures. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincere regards, Clency ROMEO General Manager