We are committed to providing you with excellent accomodation and service but we must admit along the way,there are little lapses come out involving the operations.Our apologies for the shortcoming.Thank you for the feedback for improvement you have mentioned. Hearing from a hotelier like you,said comments are very helpful... Indeed,we are very delighted too getting your 5 star rating because you were so pleased with our facilities and our efficient staff. Rest assured ,i will commend all the personnel who made you happy.A job well done with my entire staff!. Proper scheduling with our TeQuiero Restaurant is in place.Looking forward to your next family vacation with us.'Your home away from home-MicrotelBaguio'. My best personal regards.