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Pool - Picture of Be Resorts - Mactan, Mactan Island

Photo: Pool

From Review : Average resort that needs renovation of Be Resorts - Mactan
Average resort that needs renovation
お部屋
Not quite what I expected
Looking back into the hotel
Good For a Quick Weekend Getaway
private beach & pool
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Jun L wrote a review Mar 2016
Cebu City, Philippines2,976 contributions113 helpful votes
+26
Front office staff is undermanned. There is only 1 person at the counter when i arrived at 4 in the afternoon. There is a foul smell from the hallway while going to my room. Resort room have twin bed with fresh linen & pillows. A small balcony with a view of the pool & the
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Date of stay: January 2016
Response from theresemaligon, Marketing Communications Executive at Be Resorts - Mactan
Responded 7 May 2016
Dear Jun L, Thank you for your valuable comments in TripAdvisor. We want you to know that any feedback is important to us and we use the feedback to evaluate and enhance on our products and services. It just so happened that when you arrived we only had one staff because the other staff was on a break. As for the foul smell, we are working on a solution to get rid of it. We would like to extend our sincerest apologies regarding the poor breakfast. We aim to give our valued guests a comfortable and pleasurable stay and it is unfortunate that we were not able to meet this standard with you. Please know that we have relayed all your comments to all departments concerned and a thorough debriefing has been done to ensure that we learn from these mishaps and incidences so these will not recur. Best, Therese Maligon
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