Interior - Picture of Hyatt Regency Kyoto
Photo: Interior
From Review : Excellent service and amenities of Hyatt Regency Kyoto
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Other Recent Reviews
+8
For my first visit to Kyoto 2 years ago, we splurged for a stay at the then very new Four Seasons Kyoto. We would pass the Hyatt Regency numerous times, as the hotels are within walking distance of each other. The Hyatt actually has a slightly better location. The Hyatt…
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Date of stay: January 2019
Response from Robert H, General Manager at Hyatt Regency Kyoto
Responded 25 Feb 2019
Dear pillowsofwanderlust, Thank you very much indeed for sharing your recent stay experience at Hyatt Regency Kyoto with fellow TripAdvisor afficionados. I must express my sincere gratitude for you taking your time to write such a detailed review which was a pleasure to share with my team at the hotel. Thank you for your kind compliments towards Mr. Lama at The Grill and Andrew at Concierge. They are thrilled to hear your praise. It’s very encouraging to hear you would love to return and stay with us. That’s great. I’m sorry to read of some of the shortcomings you experienced during your stay, namely the confusion trying to find the MK Taxi Stand at Kyoto Station, the darkness of the deluxe room you were assigned, the missing USB ports and the hardness of the mattress and pillows. It’s great to hear you enjoyed your dining experiences, the quality of the food and service and that you were very impressed with our Housekeeping service. Once again, thank you for sharing your experience with us. Your feedback is extremely valuable and much appreciated. We all look forward to welcoming you back to Hyatt Regency Kyoto should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Hyatt Regency Kyoto
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