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Window View - Picture of InterContinental Kuala Lumpur, an IHG Hotel

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From Review : Some Suggestions of InterContinental Kuala Lumpur, an IHG Hotel
Some Suggestions
Great food with wonderful presentations
Room Service Menu
View from outside
アジアで標準的な高級ホテル
Breakfast
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Edmund K wrote a review Nov 2016
Singapore, Singapore2,839 contributions276 helpful votes
+29
As a IHG Group PLC shareholder and past Spire Ambassador (and will attain same status soon), it is my principle to stay in IHG hotels everywhere that I travel for leisure or for business. Having stayed at Intercons Willard, Park Lane, Tokyo Bay, Asiana, Toronto, New York,
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Date of stay: November 2016
Response from IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, an IHG Hotel
Responded 8 Nov 2016
Dear Edmund K, Thank you for taking time to share a detailed account of your experience and providing genuine feedback for quality enhancement, we truly appreciate it. Please accept my apologies on the lapse of services, what you encountered is not a true reflection of InterContinental values which you have the right to expect. We will look into ways to ensure our Housekeeping service is anticipatory and attentive to details as suggested. We would like to take this opportunity to thank you for your continuous support towards InterContinental Hotels and we hope to have another opportunity to serve you with improved service in the near future. Warm regards, Clive Murray General Manager
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