Courtyard and fitness center - Picture of Courtyard Dallas Addison/Midway
Photo: Courtyard and fitness center
From Review : Hotel not the cleanest. Writing review instead of getting sleep. of Courtyard Dallas Addison/Midway
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There had been some confusion with my reservation because there was another person with the same name staying during the same night as me. This resulted in the hotel staff incorrectly cancelling my reservation. I called and spoke to Devon?? to inquire; he said it was a mix-up…
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Date of stay: April 2018
Response from GabbyMinton, Front Office Manager at Courtyard Dallas Addison/Midway
Responded 8 Apr 2018
Hello Mr, King, Thank you for your honest feedback in regards to your recent stay. On behalf of the entire hotel, I would like to extend my apologies for the multiple issues that have occurred while you were here. Cleanliness and guest satisfaction are top priorities for us, and we have fallen severely short of this throughout your stay. In regards to the multiple attempts to reach the front desk, and the accidental cancellation, I will discuss this with my entire staff to ensure that this is an isolated incident going forward. I will be having a meeting with my Housekeeping Manager this morning to discuss why this room was marked as clean while being so far from our standard. I truly assure you, this is not the norm for our property. If you do choose to come back, we will make sure that your future stay is beyond excellent. Due to the multiple issues and inconveniences, I will be refunding your stay and adding 10,000 points to your Marriott Rewards Account ending in 4541. Once again, I truly apologize for the multiple issues and hope this does not render your decision to stay with us in the future. Gabby Minton Front Office Supervisor Courtyard Dallas Addison Midway
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