Beach - Picture of Windsor Excelsior Hotel, Rio de Janeiro
Photo: Beach
From Review : Not a 4 star hotel of Windsor Excelsior Hotel
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US$98
US$98
US$77
Hotels.comUS$98
PricelineUS$90
Orbitz.comUS$98
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+4
The customer service was great, the room was a bit dated for my taste and it looked nothing like the rooms on the website so that was disappointing. The mini bar had nothing free and that was a disappointment since it was supposed to be a 4 star hotel (you would think that would…
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Date of stay: September 2019
Response from FabioChagasExcelsior, Gerente geral at Windsor Excelsior Hotel
Responded 14 Sept 2019
Dear guest, Thank you for coming to leave your experience in staying at Windsor Excelsior Hotel and for for your compliments to our hotel staff. I understand your discontent about the hotel charging the minibar items. In fact, it is a common practice in hotels worldwide. There are some hotels where this is offered free of charge, but this information is required during the hotel reservation. We look forwards to see you back in Rio. Kind regards, Charles Agostinho Hospitality Manager
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