Dear Guest, Firstly, I would like to thank you for your visit to the Hotel Fasano Rio de Janeiro. I also appreciate the time you took to give us feedback about your stay with us . It is only through constructive comments and feedback that we can monitor and improve our services and facilities. I offer no excuses but my most sincere apologies for not having achieved your expectations and the high level quality in service that we strive for. Rest assured that we, at the Hotel Fasano Rio de Janeiro, highly value our customers and that your feedback is analyzed and taken into consideration. As a member of The Leading Hotels of the World, the Hotel Fasano Rio de Janeiro continuously strives to meet and exceed your needs and expectations. Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,