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From Review : Just ok of Festa Panorama
774
Just ok
Just ok
Food was atrocious
Food was atrocious
First time in Bulgaria
Paula and Andy Thompson.
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Sue B wrote a review Sep 2019
Bromsgrove, United Kingdom17 contributions1 helpful vote
It is late in the season so weather is variable. Nice view from our ground floor bedroom with balcony, across the pool and out to sea. Staff pleasant, meals plentiful but repetitive menu. Entertainment leaves much to be desired. Although residents are mainly 40+ the music
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Date of stay: September 2019
Response from FestaHotels, Guest Relations Manager at Festa Panorama
Responded 26 Sep 2019
Dear Sue B, Thank you for being our guest! From your review is clearly enough that you had some bad experience with our staff and the facilities in your room. We took some actions and we can assure you that we are providing quality that it should be. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We are disappointed to learn of the shortcomings you experienced and we are currently taking steps to upgrade some of the bathroom facilities. We always do our best to provide high standards and good service. We hope in the future we will welcoming you back and showing you only better service. Kind regards, Festa Hotels Guest Relations
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