Dear Valued Guest, Greetings from the city of Golden Temple !! At the outset, I would like to thank you for sharing your valuable thoughts. It is the feedback from our esteemed and valued guests which further gives us an opportunity to refine our process to achieve customer delight. Your feedback is well noted and taken up with all concerned and I assure you that the corrective measures as applicable have been taken to avoid its recurrence. We look forward to welcome you back at the hotel and assure you of our best services. Warm Regards, Suman Dutta Sharma