Dear Value Guest, I would like to personally thank you for taking the time to review our hotel. I understand your disappointment with our product and the service provided to you, and I appreciate your constructive feedback. We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. I deeply regret that you have had an unpleasant experience while staying at our hotel. We have taken note of your comments and would like to get in contact with you. If you would be happy to contact me directly, I can be reached at firstname.lastname@example.org and would be most grateful for the chance to speak with you. We hope that we can work together towards solving this issue, and restoring your confidence in our hotel. I do hope to have the opportunity to welcome you back to our hotel in the near future. Once again, thank you for taking the time to share your feedback with us. Sincerely, Alisara Jit-aksorn & Lanta Resort Management Team!!!