A lovely sunset - Picture of Layana Resort & Spa, Ko Lanta
Photo: A lovely sunset
From Review : Welcome to little Britain! of Layana Resort & Spa
+3
And little Germany! The menu at Layana restaurant The Tides is written in English and German – say no more! Layana is a luxury resort with some issues – one issue is the population of itsy bitsy mosquitos that WILL bite you despite the provided free natural mosquito spray, so…
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Date of stay: April 2018
Response from Layana_Resort, General Manager at Layana Resort & Spa
Responded 17 Apr 2018
Dear cajsawarg2016, Thank you very much for taking the time to share your feedback with us. I regret that we haven’t been able to meet all your expectations during your stay with us. Your comments are taken very seriously and I will discuss with the chef your feedback as well with our Executive Housekeeper in regards of the hard bed as well I will share your Thai food feedback with our culinary team, be ensured that we will work on your mentioned feedback till your return to Layana Resort & Spa very soon. I hope that you will be able to look at your experience as an isolated incident and that you will give us the opportunity to reassure you of our Layana Resort & Spa commitment of excellent service. Please contact me directly if you consider visiting us back and I would be pleased to assist you with your booking and inquiries. Best wishes form Koh Lanta, Ansgar Schlemmer General Manager Layana Resort & Spa
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