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Pool - Picture of Cinnamon Citadel Kandy

Photo: Pool

From Review : Comfortable stay with lovely view over river of Cinnamon Citadel Kandy
Comfortable stay with lovely view over river
Wonderful Place to Relax
Wonderful Place to Relax
Wonderful Place to Relax
Lovely place
A Jewel in the Crown of Kandy
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Melissa_wanderlust wrote a review Nov 2019
Crowborough, United Kingdom57 contributions17 helpful votes
We stayed one night here as part of a 12 night trip through Sri Lanka. We ate in the buffet restaurant which was similar to most chain hotels to be honest. Lacked finesse slightly with the wrong wine served and then being told the wine we selected was not available. No one
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Date of stay: November 2019
Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 30 Nov 2019
Dear Melissa Wanderlust, Thank you for choosing to stay at The Cinnamon Citadel Kandy and we appreciate your time to share your feedback. While we are happy to note your positive feedback on our location we are extremely sorry to have let you down on certain areas. We assure you that all your points of observation and concern have been personally addressed by the Management with the related leadership teams for the improvement We would welcome an opportunity to regain your trust and hope that the above will not keep you from returning to our hotel. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy
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